Billing
One plan, one price, billed monthly by card. No contracts, no per-user fees, no limit on trucks, tanks, products or mixes.
What it costs
$79 CAD a month in Canada or $59 USD a month in the United States, plus applicable taxes, collected at checkout. The currency comes from the country you chose when you created the workspace and does not change afterwards.
You pay for the first month when you create the workspace, and the workspace exists the moment the payment goes through. It renews on the same date each month until you cancel.
Who handles the payment
Stripe does, and Stripe is the merchant of record for your subscription, which is why it is Stripe that works out and collects the tax at checkout. We never see your full card number. Your card details, billing address and tax information live with Stripe under its own terms.
Where your receipts are
Stripe emails a receipt for every payment to the address on the subscription. Every invoice is also kept in the billing portal, described next, so you can download a run of them for the accountant at year end.
Changing the card, the billing email or the address
- In the app, open Settings.
- In the Billing card, press Manage billing.
- You land in Stripe's billing portal. Update the card, the billing email or the address there, then close the tab.
Changes take effect straight away; nothing needs to be re-entered in Tank Tracker.
Cancelling
Same route: Settings, Billing, Manage billing, then cancel in the portal. You keep access for the rest of the month you have paid for. Nothing is deleted at the moment you cancel.
Afterwards the app stops letting you record new fills and shows a short screen offering to resubscribe. Your data is kept for twelve months, so a fleet that pauses over the winter can come back to its own history. Export anything you want to keep from Settings, in Data Export & Backup, before or after you cancel. Write to us and we will delete it sooner.
Resubscribing from that screen puts you straight back where you were, with the history intact.
The money-back promise
If it is not working out, email hello@tanktracker.ca within 30 days of your first payment and we will refund that payment in full, no questions asked, cancel the subscription and close the workspace. It is one refund per company. Write from an address that is a manager on the workspace so we can match the request to it. The refund goes back to the card it came from and usually shows within five to ten business days.
If a payment fails
The card expires, the bank declines, these things happen in the middle of a spray week. Tank Tracker keeps working while the payment retries and the Billing card says the payment is past due. Your data is safe throughout.
Fix it by pressing Manage billing and putting a working card in. If the retries run out, the subscription ends and the app behaves as it does after a cancellation, with the data kept for twelve months.
Questions we get
- Does adding a truck or a manager cost more? No. The price covers your whole fleet and your whole team.
- Is there an annual plan? Not today. Monthly only.
- Can I pay by invoice or cheque? Not today. Card through Stripe only.
- Can I pause for the winter? Cancel and come back. Your workspace and its history are kept for twelve months, and resubscribing restores access.
- Can I switch currency? Not from inside the app. Write to us and we will sort it out.