Support
Tank Tracker is built and run by Andrew Ayres at Player Piano AI. When you write in, he is who answers.
hello@tanktracker.ca, answered by the next business day. Most things come back the same day. Weekends and Ontario public holidays are the exception, so a Saturday question is usually a Monday answer.
Three lines make any answer faster: your workspace address, what you were doing, and what you expected to happen instead. A screenshot is worth more than a paragraph. If it concerns one record, the truck number and the date pin it down.
Book a call
Some things are quicker shown than typed. Book a free 30-minute setup call and we will go through your fleet together, on your screen. Good uses: the first setup, moving off a paper log or a spreadsheet, or working out the rates for a product line you have never entered before.
Read it yourself
The help centre covers the whole product in six short pages, most of them with a video under three minutes:
- Set up your fleet
- Products, mixes and rates
- The daily fill on the dock iPad
- Reports and CSV export
- Team, invites and tech access
- Billing
Something is broken right now
If the dock cannot log a fill, keep working: the iPad saves fills while it is offline and sends them up when it has a connection again. Then email us with the workspace address and the time it started, and we will look at it before we answer anything else.
Billing, cancelling and refunds
Card changes and cancellations are self-serve from Settings, in the Billing card, under Manage billing. The billing page has the detail. Not working out? Email us within 30 days of your first payment and we will refund it in full, cancel the subscription and close the workspace. It is one refund per company.
Your data
You can export everything yourself at any time from Settings, in Data Export & Backup. For a copy of the server-side record, or to have a workspace deleted, write in from a manager address and say so. What we hold and for how long is set out in the Privacy Policy.
Ideas and complaints
Both are welcome at the same address. Tank Tracker was built at a working fill dock, and most of what is in it got there because an operator said it was missing.